APPLICATION OF THESE TERMS AND CONDITIONS

  1. mm2 Screen Management Sdn Bhd (Company No. 1150149-M), who is the owner and operator of the platform known as “mmCineplexes” (hereinafter “we”, “our”, “us”), makes available to you all content, products, services and functions available through your download and use of our mobile device application (“Mobile App”), and your use of or access to our website at www.mmcineplexes.com (“Website”) and other online channels (“Online Channels”)and the purchase of any movie ticket, goods or services from us will be governed by these terms and conditions ("Terms of Use"). References to these “Terms of Use”, include these Terms of Use which may be revised, amended or updated in the sole and absolute discretion of us from time to time, with or without notice to you and these Terms of Use shall include all general practices, guidelines, and limits adopted or referenced under these Terms of Use.

 

  1.  The Website, Mobile App, and Online Channels shall collectively be referred to as the “Online Purchase Platform’’.

 

  1. If mm2 Screen Management Sdn Bhd (mmCineplexes) suffers or incurs any loss or damage in connection with any breach of these Terms of Use you agree to indemnify mm2 Screen Management Sdn Bhd (mmCineplexes) for those losses and damages. You agree to cooperate as fully as reasonably required in the defence of any claim. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you.

 

  1. Unless otherwise stated, you should assume that the copyright in everything you see or read on the Online Purchase Platform including but not limited to any designs, text, graphics, source code, or software belongs to us. Your access to it does not imply a license to reproduce and/or distribute this information which means that you cannot reproduce, modify, publicly display or distribute the contents of this Online Purchase Platform without the prior written consent of us. The trademarks and logos displayed on the Online Purchase Platform are the registered and unregistered trademarks of the respective owners. Use of the trademarks displayed is strictly prohibited. You are advised that the owners of the trademarks will aggressively enforce their intellectual property rights to the fullest extent of law.

 

  1. Please read these Terms of Use, our Privacy Policy   and any other terms referenced in this document carefully. By accessing, browsing and/or using any part of the Online Purchase Platform or services provided on it, you are deemed to have read and agreed to be bound by these Terms of Use and our Privacy Policy, which may be revised, amended or updated in the sole and absolute discretion of us from time to time, with or without notice to you. Unless informed otherwise, all amendments will be effective upon posting of such updated Terms of Use. Your continued access to or use of the Online Purchase Platform after such posting constitutes your consent to be bound by the Terms of Use, as amended. Should you disagree with the Terms of Use, please refrain from further accessing the Online Purchase Platform.

 

REGISTRATION

1.       We provide most of the Online Purchase Platform on an open access basis but you will need to register for an account with us to use certain features.

 

2.       For purposes of the account registration, you represent and confirm that:

 

(a)           You are only entitled to register and maintain one (1) account on the Online Purchase Platform.

(b)           During the registration, you are required to provide us with your personal information including your full name, NRIC number/ passport number, date of birth, contact details and such other information as may be required by us in such form as may be prescribed by us.

 

(c)            We are entitled to decline your registration in the event you shall fail to meet the criteria as stated above and/or fail to provide the required information under the preceding paragraphs and/or any such information is found to be false, inaccurate and/or incomplete.

 

(d)           If you are below eighteen (18) years old, you must obtain consent from your parent(s) or legal guardian(s), their acceptance of these Terms of Use and their agreement to take responsibility for: (i) your actions; (ii) any charges associated with your use of any of the services provided in connection with this Online Purchase Platform; and (iii) your acceptance and compliance with these Terms of Use. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this Online Purchase Platform.

 

USER OBLIGATIONS

1.       You acknowledge that:

 

(a)           your username and password for your access to the Online Purchase Platform shall be maintained with strictest confidentiality and we shall not be held liable for any damage or losses arising from such failure to maintain the said username and password; and

 

(b)           we do not guarantee access to the Online Purchase Platform, since access over the internet can sometimes be affected by technical failures or third-party activity (such as the transmission of viruses and other malicious acts) outside our control. In addition, from time to time we may have to suspend service on the Online Purchase Platform in order to make changes to it or to correct technical problems that have arisen.

 

2.       We may, from time to time and without giving any reason or prior notice, modify, upgrade, suspend or discontinue the provision of or remove, whether in whole or in part, the Online Purchase Platform and we shall not be held liable for any affected use of the Online Purchase Platform or any damage or losses arising from any such modification, upgrade, suspension, discontinuance of or removal of the Online Purchase Platform.

 

3.       You shall comply with any and all the guidelines, notices, policies and instructions pertaining to the use or access of the Online Purchase Platform, as well as any revisions issued by us from time to time.  We reserve the sole and absolute right to revise these Terms of Use at any time and you shall be responsible for regularly viewing the information for the Terms of Use including but without limitation to any changes and/or revisions to the same.  Your continued use of the Online Purchase Platform after the effective date of any revisions and/or changes to the Terms of Use shall constitute unconditional acceptance by you of such revisions and/or changes and you shall be bound by the same. If you do not accept such revisions and/or changes, you may discontinue using the Online Purchase Platform, failing which you are deemed to have accepted the revisions and/or changes.

 

4.       While using the Online Purchase Platform, you shall undertake NOT to:

 

(a)           upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer or property of another;

(b)           engage in mass automated, systematic or any form of extraction of the material on our Online Purchase Platform, or use it to create or include it within another electronic database or public portal or try to re-sell it or re-distribute it. We also reserve the right to prohibit or restrict the way in which other websites link to or frame or represent any of our Online Purchase Platform’s content;

 

(c)            violate any applicable laws or regulations; and

 

(d)           attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Platform or Services.

 

5.       In respect of the management of the Online Purchase Platform, we reserve the right to:

 

(a)           monitor, screen or otherwise control any activity, content or material on the Online Purchase Platform. We may at our sole and absolute discretion, investigate any violation of the terms and conditions contained herein and may take any action as we shall deem appropriate, including immediate suspension or termination of your account;

 

(b)           report any activity we suspect to be in violation of any applicable laws to the appropriate authorities and to co-operate with such authorities in regard of any such violation; and/or

 

(c)            request any information and data from you in connection with your use of the access of the Online Purchase Platform at any time and to exercise any of our rights herein if you refuse to divulge such information and/or data or if you provide or if we have reasonable grounds to suspect that you have provided inaccurate, misleading or fraudulent information and/or data.

 

PAYMENTS

1.       Purchases done via the Online Purchase Platform may be transacted using either debit card/credit card/online banking access/online payment platform access or any selected e-wallet services (“Payment Options”).

 

2.       In respect of the Payment Options, you represent, warrant, and undertake:

 

(a)           all information you supply is true and complete;

 

(b)           any charges incurred by you will be honoured by your respective Payment Options service provider; and

 

(c)            you will pay the charges incurred by you at the applicable prices, including any applicable taxes.

 

3.       This Online Purchase Platform has security measures in place to protect the loss, misuse and alteration of the information under our control. However, no data transmission over the internet can be completely secure, and we cannot give an absolute assurance that the information you provide to us will be secure at all times.

 

4.       We may use techniques designed to identify fraudulent activities on the Online Purchase Platform, such as fraudulent activities on the Online Purchase Platform, such as fraudulent usage of the Payment Options. 

5.       If any unauthorized use of the Payment Options occurs as a result of your purchase on the Online Purchase Platform, you should notify your respect Payment Options provider in accordance with its reporting rules and procedures. 

 

6.       You agree that we may cancel your registration as a member and/or refuse you access to this Online Purchase Platform at any time in our sole and absolute discretion.

 

EXCLUSION OF LIABILITY

1.       The Online Purchase Platform and all data and/or information contained therein are provided on an “as is” and “as available” basis without any warranties, claims or representations made by us of any kind either expressed, implied or statutory with respect to the Online Purchase Platform, without limitation, warranties of non-infringement of third-party rights, title, merchantability, satisfactory quality or fitness for a particular purpose. All data and/or information contained in the Online Purchase Platform are provided for informational purposes only.

 

2.       We shall in no event be liable and responsible for any death, injury, direct, indirect, incidental, special, consequential, exemplary damages or other indirect damages or costs of any kind suffered or incurred by you arising from or in connection with:

 

(a)           any access, use or the inability to access or use the Online Purchase Platform, or reliance on the content and/or any information in the Online Purchase Platform;

(b)           any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus;

(c)            any claim, demand or action brought against us by any user or third party resulting from any matter as contemplated under these Terms of Use and any matter incidental thereto; and

(d)           any use of or access to any other websites linked to the Online Purchase Platform, even if we or our agents or employees are advised of the possibility of such damages, losses and/or expenses. Any hyperlinks to any other websites are not an endorsement of such websites and such websites should only be accessed at your own risks.

 

3.       We are not obligated to monitor, control or endorse the content on the Online Purchase Platform, and therefore specifically disclaims any liability arising from or in connection with your use of the Online Purchase Platform. We also reserve the right at our sole and absolute discretion, to modify, review or edit the materials posted on the Online Purchase Platform, privileges, terms and conditions, or terminate your access to the Online Purchase Platform, without notice, for any reason whatsoever.

 

4.       This exclusion clause shall take effect to the fullest extent permitted by Malaysia law.

 

 

 

PURCHASES OF MOVIE TICKET(S)

Movie tickets purchased via this Online Purchase Platform can be collected:

  1. By presenting the booking confirmation number for the transaction at the Box Office counter or the All-In-One kiosk at the respective location (wherever available).
  2. By printing the ticket at home and presenting the print out at the ticket tearing point to gain admission to the selected movie session. The unique barcode on the ticket can only be used once.
  3. Movie tickets purchased via this Online Purchase Platform are non-refundable and are not available for exchange of movie tickets and/or movie showtimes (sessions), movies, cinema locations, unless required by law.
  4. Where allocated seating applies to a session you have the choice of choosing your own seat on the Online Purchase Platform. Otherwise seat allocation for movie tickets purchased via this Online Purchase Platform is on a "best available" basis and is carried out by a prescribed computer program.
  5. You will accept the seat allocated by mm2 Screen Management Sdn Bhd (mmCineplexes) to each ticket purchased; and mm2 Screen Management Sdn Bhd (mmCineplexes) has made no warranties or representations to you that you will be seated in a particular seat, row or section of the relevant cinema.
  6. You agree that mm2 Screen Management Sdn Bhd (mmCineplexes) may at its discretion, refuse to sell movie tickets to you or withdraw any movie tickets from sale via this Online Purchase Platform.
  7. The management reserves the rights to cancel and/or delay all movies at any time of period without prior notice. 

 

OTHER TERMS & CONDITIONS

  1. Tickets and/or booking confirmation once issued cannot be cancelled, exchanged* or refunded.
  2. Show timings are subject to change.
  3. Patrons below 18 years of age will not be admitted for 18 rated movies. 
  4. Any wrongful purchase** of movie ticket(s) is non-refundable and non-exchangeable. 
  5. Outside food will not be allowed inside the premises (i.e. cinema hall).
  6. Smoking, drinking alcohol and chewing of pan is strictly prohibited. Intoxicated persons will not be admitted.
  7. The management will not be responsible for the loss or damage of any personal property and holdings.
  8. If show(s) is cancelled the responsibility of the management is limited to the face value of the ticket.
  9. Right of admission reserved.

 

Note: 

*Exchange of movie tickets, movie showtimes, cinema locations.

**Wrongful purchases via this Online Purchase such as purchasing 18 rated movies by Patrons below 18 years of age.

 

Customer Care 

(6) 03-5038 3217

customercare@mmcineplexes.com